Incident History

April 2025

Incorrect Task Usage Warning Email Alerts
We are currently monitoring a previously reported issue where some users were receiving email alerts informing them that they have exceeded their task limit. The specific notification stated, "You've surpassed your subscription's task limit." We have now released a fix to address this issue and will continue to keep a close watch on the situation to ensure the complete resolution of the issue. We kindly ask users who encounter further issues or have any questions to reach out to our Support Team at https://zapier.com/app/get-help. We appreciate your understanding and cooperation.
Apr 15, 14:10 PDT
Quickbooks Online Integration Triggers Failing
We’re currently monitoring for the recurrence of an issue that was previously resolved. Earlier, we observed delays in webhooks from QuickBooks, and those delays appear to have returned. Intuit QuickBooks is actively working to resolve these delays. Our team is continuing to monitor the situation to ensure stability and will share updates as needed.
Apr 15, 12:47 PDT
Webhooks by Zapier - Not a legal HTTP header value error
The issue we were experiencing with the Webhooks by Zapier integration is now resolved. During a period from 2025-04-14 04:36:43 UTC to 2025-04-15 16:31:00 UTC, the Webhooks by Zapier integration was returning an error "Not a legal HTTP header value" for a small percentage of runs. The root cause was identified and our team was able to deploy a fix to resolve this error. They also replayed any runs that returned this error to send them through successfully. If you have any questions or run into further issues feel free to reach out to our Support Team.
Apr 15, 07:19 - 11:02 PDT

March 2025

[Scheduled] Minor Database Version Upgrade for Audit Logs
The scheduled maintenance has been completed.
Mar 27, 16:00 - 16:30 PDT
[Scheduled] Database Security Upgrade
The scheduled maintenance has been completed.
Mar 25, 11:00 - 12:00 PDT
Webhook processing delays
The earlier incident impacting hooks has been resolved as of 5:12 PM UTC. The issue started at 4:31 PM UTC and resulted in a delay of up to 10 seconds. We sincerely thank you for your patience during this period. Our team has now confirmed that hook processing speeds are back to normal. We are currently investigating possible data loss, and further information will be provided directly to any impacted customers. Should you experience any further problems, please reach out to our support team here: https://zapier.com/app/get-help
Mar 24, 09:53 - 10:37 PDT

February 2025

Google Ads integration errors
There was an incident recently where our users experienced connection errors and error messages while using our Google Ads integrations. The errors were disrupting the successful execution of Zap Runs. We want to inform you that the issue has been resolved. With the exception of users utilizing our '(Legacy) New Lead Form' trigger, If you've been experiencing issues with your zap runs, these should now connect and function without any error. For users utilizing the '(Legacy) New Lead Form Entry' trigger, you can replay any errored Zap runs from this trigger by 1) ensuring your Google Ads connection is working, and 2) replaying errored tasks in Zap History If any user still experiences issues, we encourage them to reach out to our Support Team here: https://zapier.com/help
Feb 28, 09:10 - 14:56 PST
Email Parser and Email by Zapier are experiencing degraded performance
Issues regarding Email Parser and Email by Zapier are now resolved
Feb 27, 20:04 - Feb 28, 12:41 PST
Delayed Slack Trigger Processing
As of February 28, 03:28 UTC, Slack has resolved the issue affecting event delivery, and new events are now processing as expected. However, Slack has confirmed that missed events from the outage between February 27, 02:15 UTC and February 28, 03:28 UTC will not be replayed. This means any Zap runs triggered by Slack events during this period were lost and cannot be recovered. For more details, refer to Slack’s official status update: https://slack-status.com/2025-02/d41e4bfd1ccae26a We apologize for the disruption and appreciate your patience. If you need assistance adjusting your Zaps, please reach out to our support team. https://zapier.com/help
Feb 26, 12:06 - Feb 28, 09:18 PST