Incident History

February 2025

Users unable to access the Zap Editor
We've successfully rectified an issue which previously prevented users from accessing and using the Zap Editor. Users were faced with a 'HTTP ERROR 500' message. We're pleased to let you know that you can now access and use the Zap Editor without any errors. Please, do not hesitate to reach out to our Support Team via https://zapier.com/app/get-help if you encounter any further difficulties while accessing Zapier.com.
Feb 20, 10:12 - 12:00 PST
Keap Max Classic Authentications failing
This update concerns an incident that began on February 15th at 3:55 UTC. During this period, users experienced difficulties with Keap account connections which have now been resolved as of 6:26 PM UTC. During the incident, there were reports of potential flood protection issues and frequent Keap connections expiring. A communication will be sent out to all users who were impacted by this incident to guide them in checking their Zaps. We encourage all users to reach out to our support if they continue to experience any issues: https://zapier.com/app/get-help
Feb 18, 10:33 - 14:32 PST
Microsoft Defender Blocking Zapier Password Reset Emails
Our engineering team has resolved the issue with reset password links not functioning properly if the email was scanned by Microsoft Defender. The reset password link will now remain valid as long as the request to reset your password is less than 24 hours old when the email is delivered.
Jan 31, 07:52 - Feb 14, 10:48 PST

January 2025

Jira Software Cloud: delayed triggers, missing samples, and timeouts
We have determined that this issue is due to a bug with Atlassian’s platform, and they are actively working on a resolution. While this continues to impact some functionality, we no longer classify it as an active incident on our end. For further updates, please refer to Atlassian's Developer Community. https://community.developer.atlassian.com/t/post-rest-api-3-search-jql-does-not-respect-maxresults-param/88287 Thank you for your patience. If you experience any additional issues, please reach out to our support team.
Jan 29, 14:44 - Jan 30, 15:58 PST
Some Zaps are triggering intermittently for the LinkedIn app integration
This incident has been resolved. Our team implemented a fix and we have successfully replayed any missed hooks from the past 5 days, so your zaps should now function as expected. If you have further questions or need assistance, please reach out to our support team at https://zapier.com/app/get-help.
Jan 20, 04:46 - 15:20 PST
Trigger events for Slack app are experiencing delays
This incident has been resolved. Trigger events for the Slack app were taking longer than normal, delaying Zap runs. The cause has been identified and fixed. No more delays should be experienced. If you have additional questions or need assistance, please don’t hesitate to reach out to our support team at https://zapier.com/app/get-help.
Jan 16, 11:34 - 15:59 PST

December 2024

Stripe Auth Expiration and Reconnection Errors
This incident has been resolved. On Dec 16th at 4:27 PM UTC, Stripe connections began failing, and attempts to reconnect returned the following error: 'Invalid auth connection' Our team implemented a fix at 5:30 PM UTC on the same day. Due to these authentication errors, some Zaps using a Stripe trigger were turned off. As of 9:30 PM UTC on Dec 16th, our team unpaused these Zaps. During the downtime, we continued to receive hooks for paused Zaps, and any failed Zap runs were replayed by our team as of Dec 17th at 6:01 PM UTC. No data was lost. We appreciate your patience during this incident and sincerely apologize for any inconvenience caused. If you have any further questions, please don’t hesitate to reach out to our support team here: https://zapier.com/app/get-help.
Dec 16, 09:00 - Dec 17, 11:38 PST
ActiveCampaign Webhook triggers experiencing delays due to an outage with the API
Between 08:45 to 14:25 UTC, ActiveCampaign had an incident involving a high database load which in turn caused a delay in processing webhooks on Zapier's end. The ActiveCampaign team has since resolved the issue and our team has collaborated with them to process the delayed hooks properly. If you are still experiencing a delay in your ActiveCampaign Zaps, please don't hesitate to reach out to our Support team at https://help.zapier.com/.
Dec 14, 06:14 - 18:09 PST
Zap History: Logs ( Beta) may not resolve/show when viewing
The issue affecting the loading of Logs ( Beta ) feature in Zap history has been resolved. The incident occurred at approximately 16:00 UTC, and was successfully fixed by 21:30 UTC. Our team promptly identified and solved the problem, ensuring that all Zap History logs are now displaying correctly. If you encounter any further issues, please don't hesitate to contact our Support Team. We thank you for your understanding and patience during this time.
Dec 13, 10:20 - 13:45 PST