Investigating - Our team has identified an issue that is causing the Task Usage in the Zap History to error out. To mitigate the issue, our engineering team has temporarily disabled the Task Usage section but users should still be able to view Zap Runs in the Task History.
Should you experience this issue or need assistance with anything else, you may reach out to us at https://zapier.com/app/get-help.
Jul 26, 2024 - 18:34 PDT
Monitoring - Meta expects to resolve this issue soon and will proceed with backfilling missing data by resending lost leads.
Please note that if you have previously manually processed missed leads, you may receive duplicates as Meta backfills. While duplicates may occur, it is a necessary step to ensure all leads are accounted for. We apologize for any additional overhead and/or task usage this may incur for your team.
We continue to monitor the situation and work closely with Meta to ensure a complete resolution.
Thank you for your patience and understanding. If you have any further questions, please feel free to reach out to our Support Team: https://zapier.com/help
Jul 25, 2024 - 14:02 PDT
Update - We've received reports of leads that have not been triggered and have shared this with the Meta team. We will share an update as soon as we have more details.
Jul 24, 2024 - 15:26 PDT
Update - We're seeing customers whose leads haven’t been triggered. If you experience this issue, please submit a support ticket that includes the Zap and the lead IDs along with the timestamps that didn't trigger your Zap.
Jul 24, 2024 - 10:36 PDT
Update - Meta team informed us that the issue should be resolved as of July 23rd, 16:43 UTC. If your Zap(s) continue to trigger intermittently after this time, please reach out to our support team.
Jul 23, 2024 - 17:23 PDT
Update - The Facebook engineering team fixed an “out of memory” issue one day ago, which should reduce the impact of the incident.
However, they’re still working on the mitigation actions and on the root cause identification.
We’re in close contact with them to ensure we get a rapid solution.
Jul 19, 2024 - 06:35 PDT
Update - Meta is currently experiencing an intermittent issue whereby not all leads (e.g. webhooks) are being sent to Zapier. While the majority of leads are still initiating the Trigger, some aren't making it to the Zapier integration.
We will continue to monitor this issue and work with Meta to resolve this problem.
If you have any further questions, please feel free to reach out to our Support Team: https://zapier.com/help
Jul 17, 2024 - 14:31 PDT
Identified - Meta is currently experiencing an intermittent issue whereby not all leads (e.g. webhooks) are being sent to Zapier. While the majority of leads are still initiating the Trigger, some aren't making it to the Zapier integration.
Our team is actively working with Meta to find a solution.
We will continue to monitor this issue and work with Meta to resolve this problem.
If you have any further questions, please feel free to reach out to our Support Team:
Resolved -
This issue is now resolved. Zap runs are no longer experiencing delays and all runs that we're previously stuck in the "Playing" status have been replayed.
If you have any follow-up questions, please reach out to the support team! https://zapier.com/app/get-help
Jul 23, 11:50 PDT
Investigating -
We are currently investigating an issue with our service where some Zaps may run with a slight delay or appear in the "Playing" status within the Zap History.
As a result of this issue, you may notice a delay in your Zaps completing their tasks. We understand the inconvenience this may be causing, and we assure you that our team is diligently working to understand and resolve this issue.
The status of the issue will be continuously updated as more information becomes available to us.
Jul 23, 09:28 PDT
Resolved -
We have now resolved the issue causing these stuck runs.
All of the held runs have now been successfully replayed. And no data has been lost in this incident/process
You should not see any more held runs due to this issue, so if you see any issues, please let us know at https://zapier.com/app/get-help
Jul 18, 15:55 PDT
Identified -
We have now Identified the issue that has caused some Zap runs to appear stuck in a playing or erorred state.
We are still working to get all of these runs replayed, and will have an update as soon as this has completed.
In the meantime, If you require any assistance or have questions, please contact our Support Team: https://zapier.com/app/get-help
Jul 18, 15:08 PDT
Investigating -
We are currently investigating an issue where some Zapier runs appear stuck in a playing or errored state. This began at 20:20 UTC.
Our team is working diligently to resolve this issue, and get any of these runs replayed as we speak.
There is currently no expected data loss due to this issue.
We understand the importance of your tasks running smoothly and appreciate your patience in this matter. Further updates will be provided as we learn more about the situation.
If you require assistance or have questions, please contact our Support Team: https://zapier.com/app/get-help
Jul 18, 14:03 PDT
Resolved -
On July 17th, from 13:49 UTC to 15:02 UTC, we experienced an issue that caused Zap runs not to load consistently for users. Upon further investigation and research, we’ve resolved the issue
Resolved -
Zapier users may have noticed difficulties regarding our integration with Google Sheets. We observed fewer webhooks from Google Sheets than anticipated, resulting in potentially delayed operations for those who leverage Google Sheets as a trigger within their Zaps.
The incident has been rectified. As of our latest checks, Google Sheets-triggered Zaps should now operate as normal without additional delay.
For those who may continue to experience issues or have queries, our support team is always available and can be contacted via: https://zapier.com/app/get-help
Your understanding and patience is greatly appreciated. We apologize for any inconvenience caused by this incident.
Jul 13, 04:44 PDT
Monitoring -
Our engineering team is seeing signs of recovery and will continue to monitor the issue to confirm it's fully resolved.
If you believe your Zaps might be affected or if you have any other concerns, don't hesitate to contact our Support team at https://zapier.com/app/get-help.
Jul 12, 20:09 PDT
Identified -
We have identified the issue causing delayed Google Sheets triggers and are working on a fix. We will share an update as soon as the issue is resolved.
Jul 12, 16:17 PDT
Investigating -
We are currently investigating an issue with Zapier's integration with Google Sheets. It appears that we are receiving fewer webhooks from Google Sheets than expected. As a result, some users may experience delays with their Zaps that use Google Sheets as a trigger.
Our team is working diligently to investigate and resolve this issue. We will provide updates here as we learn more.
In the meantime, if you have any queries or concerns, please do not hesitate to get in touch with our support team: https://zapier.com/app/get-help.
Jul 12, 09:07 PDT