Investigating - As of 2018-09-06 at approximately 09:00 UTC we've received reports that some Eventbrite triggers are not receiving data. Engineering is currently investigating. Subscribe to updates to hear when more information is available and when a resolution is in place.
Sep 6, 14:52 PDT
Update - We're currently still working with Facebook through the app review process and don't have an ETA on when this will be resolved. We'll be sure to add any further updates here.
Jul 25, 22:44 PDT
Identified - Instagram has accelerated their deprecation of some of their APIs. We are working with the team to resolve this issue. Learn more about these changes here: https://www.instagram.com/developer/
Apr 4, 15:27 PDT
Resolved -
Polling Triggers are back to normal following the completion of scheduled maintenance.
Oct 16, 02:44 PDT
Update -
We are continuing to monitor for any further issues.
Oct 15, 07:53 PDT
Monitoring -
We're currently handling some backend performance issues and as a result some Zaps that use Polling Triggers ( https://zapier.com/help/triggers/#polling-triggers ) will be delayed but should eventually trigger. We have a database maintenance scheduled for Oct 16, 1AM PDT which should clear out these performance issues.
Oct 15, 07:28 PDT
Resolved -
Zapier and Facebook Leads Ads are working fully normally again. If you have any questions about how your Zaps are working, you can reach our support team at https://zapier.com/app/contact-us
Oct 12, 14:27 PDT
Update -
We're aware of an increase in Facebook Lead Ad errors since 11 OCT 2018 04:00 PDT.
Facebook have told us they've identified the issue and are working to resolve it
Oct 11, 13:58 PDT
Update -
We're aware of an increase in Facebook Lead Ad errors since 11 OCT 2018 04:00 PDT.
Our team is working with Facebook to identify how to fix this issue and get Zaps running again
Oct 11, 09:47 PDT
Identified -
Our automated systems have detected an issue with Facebook Lead Ads since 11 OCT 2018 04:00 PDT
Oct 11, 04:55 PDT
Resolved -
Our capacity issues on the backend with regards to task history are now resolved. Please reach out to support if you have any additional issues.
Oct 11, 07:12 PDT
Update -
We are still working our way through these, as a result polling triggers will be somewhat delayed but will eventually process.
Oct 10, 13:20 PDT
Monitoring -
We currently experiencing a slow down with our backend service that processes and reports task history, as a result some tasks that have successfully executed may report as "playing" in the task history. We're working on adding additional capacity to get past this momentary issue.
Oct 10, 08:58 PDT
Resolved -
This incident was left open as monitoring but has been resolved for several days.
Oct 10, 08:49 PDT
Monitoring -
We have resolved the issue and are currently investigating the impact the incident on failed tasks.
Oct 5, 02:53 PDT
Investigating -
Since October 5, 6AM UTC we're seeing an substantial number of tasks that involve files fail with the error "Got id undefined but expected [number] when calling RPC".
We're currently investigating. Subscribe to get updates.
Once the issue has been resolved, failed tasks can be (auto) replayed.
Oct 5, 02:37 PDT