Users unable to regenerate 2FA recovery codes

Incident Report for Zapier

Resolved

We’ve identified that the error affecting recovery code regeneration for 2FA is limited to a small number of accounts and does not appear to be caused by a broader system failure. As a result, we’re no longer treating this as a widespread incident, but our engineering team is actively working on it as a high priority bug. If you encounter this issue, please reach out to our support team for assistance: https://zapier.com/app/get-help

Posted May 15, 2025 - 14:15 PDT

Investigating

We are investigating an issue related to an error when regenerating 2FA recovery codes. Our engineers are actively looking into this. We will update the status page as we find out more!

Posted May 15, 2025 - 12:35 PDT