This incident has been resolved.
On Dec 16th at 4:27 PM UTC, Stripe connections began failing, and attempts to reconnect returned the following error:
'Invalid auth connection'
Our team implemented a fix at 5:30 PM UTC on the same day.
Due to these authentication errors, some Zaps using a Stripe trigger were turned off. As of 9:30 PM UTC on Dec 16th, our team unpaused these Zaps. During the downtime, we continued to receive hooks for paused Zaps, and any failed Zap runs were replayed by our team as of Dec 17th at 6:01 PM UTC. No data was lost.
We appreciate your patience during this incident and sincerely apologize for any inconvenience caused. If you have any further questions, please don’t hesitate to reach out to our support team here: https://zapier.com/app/get-help.
No components marked as affected
Resolved
This incident has been resolved.
On Dec 16th at 4:27 PM UTC, Stripe connections began failing, and attempts to reconnect returned the following error:
'Invalid auth connection'
Our team implemented a fix at 5:30 PM UTC on the same day.
Due to these authentication errors, some Zaps using a Stripe trigger were turned off. As of 9:30 PM UTC on Dec 16th, our team unpaused these Zaps. During the downtime, we continued to receive hooks for paused Zaps, and any failed Zap runs were replayed by our team as of Dec 17th at 6:01 PM UTC. No data was lost.
We appreciate your patience during this incident and sincerely apologize for any inconvenience caused. If you have any further questions, please don’t hesitate to reach out to our support team here: https://zapier.com/app/get-help.
Monitoring
We are currently looking into an issue where users experienced errors when trying to establish a connection with Stripe. The specific error message was 'Invalid auth connection.'
We are pleased to report that we have implemented a fix and users should now be able to reconnect/enable any Zaps using Stripe without encountering the earlier problem.
If any further issues arise or you do have questions, please do not hesitate to contact our dedicated Support Team, which can be reached via this link: https://zapier.com/app/get-help
We do apologize for any inconvenience that this may have caused and appreciate your understanding as we worked to resolve the issue. We will continue to monitor the situation closely.
Investigating
We’re currently investigating an issue where Stripe auths are expiring, and attempts to reconnect return the following error:
'Invalid auth connection.'
We’ll update this page with more information as it becomes available. If you have any questions, please contact our support team at https://zapier.com/app/get-help.
