Between 10:57 AM UTC and 2:00 PM UTC, customers experienced failures when triggering Sub-Zaps, accompanied by the error message: "The app returned 'You do not have permission to perform this action.'"
The underlying issue was identified and corrected by 2:00 PM UTC. All affected Zap runs have been successfully replayed, ensuring workflows are restored without customer intervention. Thank you for your patience as our team worked to resolve this.
If you have additional questions, please contact our support team at https://zapier.com/app/get-help.
No components marked as affected
Resolved
Between 10:57 AM UTC and 2:00 PM UTC, customers experienced failures when triggering Sub-Zaps, accompanied by the error message: "The app returned 'You do not have permission to perform this action.'"
The underlying issue was identified and corrected by 2:00 PM UTC. All affected Zap runs have been successfully replayed, ensuring workflows are restored without customer intervention. Thank you for your patience as our team worked to resolve this.
If you have additional questions, please contact our support team at https://zapier.com/app/get-help.
Identified
Customers are experiencing failures with their Zaps when triggering sub-Zaps. The error message displayed is:"The app returned 'You do not have permission to perform this action.'”
This issue occurs even when customers own both the main Zap and the sub-Zap, suggesting the error is not related to actual permission settings. It is affecting multiple Zaps and disrupting workflows. Investigation into the root cause is ongoing.
