Agents lost the ability to use Knowledge Sources in live runs

Incident Report for Zapier

Resolved

Issues related to Agents and knowledge sources are resolved. Affected users are informed via email. If you have any further questions, reach out to our team: https://zapier.com/app/get-help

Posted Sep 25, 2025 - 12:35 PDT

Monitoring

Between 9/16 and 9/18, there was an issue with Zapier Agents that impacted the use of knowledge sources. During this time, knowledge source requests made by agents would fail. Our engineering team found this issue and released a fix on 9/18.
We will be informing all affected users directly via email. If your agents were impacted, you can retry the failed runs by:
Navigate to a run from the Activity page
Send a message in the chat asking your agent to 'try again'.

If you have any questions you can reach out to our support team.

Posted Sep 23, 2025 - 12:24 PDT