The incident affecting AI-powered services has been resolved. Between approximately 8:50 AM UTC and 6:00 PM UTC on January 5, 2026, some users experienced intermittent errors with AI by Zapier, Agents, and Copliot. These issues typically involved delayed or erroring Zap runs, potential inaccuracies in Agent results, and timeouts with Copilot tools. As of 7:58PM UTC, all affected services have returned to normal operation, and we have not observed customer impact for over two hours. If you have any questions or need assistance, please don’t hesitate to reach out to our support team: https://zapier.com/app/get-help
Resolved
The incident affecting AI-powered services has been resolved. Between approximately 8:50 AM UTC and 6:00 PM UTC on January 5, 2026, some users experienced intermittent errors with AI by Zapier, Agents, and Copliot. These issues typically involved delayed or erroring Zap runs, potential inaccuracies in Agent results, and timeouts with Copilot tools. As of 7:58PM UTC, all affected services have returned to normal operation, and we have not observed customer impact for over two hours. If you have any questions or need assistance, please don’t hesitate to reach out to our support team: https://zapier.com/app/get-help
Monitoring
We are happy to confirm that errors have subsided since two hours ago, and all services involving AI tools should be working normally. This was an issue that affected AI-powered services. We identified that products such as AI by Zapier, Agents, Copilot and Canvas presented intermittent errors when calling AI tools. Typically, retrying the action will help resolve it. This can include, but was not limited to:
AI by Zapier steps intermittently errored in Zap runs or during testing. Some runs have been retried, and some are on hold for replay
Agent activities continued to execute, although some could have returned inaccurate results caused by knowledge sources erroring out
Canvas might not have correctly created assets (Zaps, Tables, Interfaces, etc), on a first attempt. Retrying the actions should resolve this issue
Copilot, across all products, was intermittently returning timeout or generic errors. Retrying the actions should resolve this issue
There is no need to take any further action on your end, as all services are back to normal. If you have any questions, don’t hesitate to reach out via zapier.com/get-help.
Investigating
We're currently still investigating an issue affecting AI-powered services. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We understand how disruptive this may be and appreciate your patience while we work through it. We'll share updates here as soon as we have more information. If you have any questions or need assistance, please don’t hesitate to reach out to our support team: https://zapier.com/app/get-help
Investigating
We are currently investigating an issue that is likely affecting all AI-powered services, including Agents, Copilot, and related functionality. Our team is actively working to identify the root cause and restore full service as quickly as possible. We’ll provide updates as we learn more. If you have any questions or need assistance, please reach out to our Support team at https://zapier.com/app/get-help . Thank you for your patience while we work to resolve this issue.
