On January 15, we experienced a brief issue from 02:00 pm UTC to 02:30 pm UTC, where users experienced an error message stating "Unable to access Zap", which is now resolved. This issue affected the ability to access or create Zaps from various platforms including email links, templates, shared zaps or Zap Guesser. Normal functionality in the Zap Editor was also affected.
It's important to note that no data loss occurred during this incident, and all operations relating to Zap Runs and Tasks continued to function as expected. We have identified the issue was caused by our sessions database reaching its storage capacity limits which interfered with consistent access to Zapier.com pages.
To mitigate such incidents in the future, we will be making necessary adjustments and closely monitoring our database storage capacity.
Should you encounter any further issues while accessing Zapier.com, please do not hesitate to contact our Support Team through https://zapier.com/app/get-help.
Your continued patience and understanding throughout this incident are greatly appreciated. We apologize for any inconvenience this may have caused.
No components marked as affected
Resolved
On January 15, we experienced a brief issue from 02:00 pm UTC to 02:30 pm UTC, where users experienced an error message stating "Unable to access Zap", which is now resolved. This issue affected the ability to access or create Zaps from various platforms including email links, templates, shared zaps or Zap Guesser. Normal functionality in the Zap Editor was also affected.
It's important to note that no data loss occurred during this incident, and all operations relating to Zap Runs and Tasks continued to function as expected. We have identified the issue was caused by our sessions database reaching its storage capacity limits which interfered with consistent access to Zapier.com pages.
To mitigate such incidents in the future, we will be making necessary adjustments and closely monitoring our database storage capacity.
Should you encounter any further issues while accessing Zapier.com, please do not hesitate to contact our Support Team through https://zapier.com/app/get-help.
Your continued patience and understanding throughout this incident are greatly appreciated. We apologize for any inconvenience this may have caused.
