We're aware of an issue that affected some users who didn't receive error alerts, usage notifications, and password reset emails from us. This was due to an influx of errors with our email service provider. Our engineering team identified the root cause and applied a fix. Emails should be delivered consistently again now.
If emails continue to not be delivered, please reach out to our Support Team here: https://zapier.com/help
No components marked as affected
Resolved
We're aware of an issue that affected some users who didn't receive error alerts, usage notifications, and password reset emails from us. This was due to an influx of errors with our email service provider. Our engineering team identified the root cause and applied a fix. Emails should be delivered consistently again now.
If emails continue to not be delivered, please reach out to our Support Team here: https://zapier.com/help
Monitoring
We would like to provide an update on the recent incident that impacted user notifications on Zapier.
This incident began on Friday, March 28th and was resolved on Monday, March 31st at 17:55 UTC.
The issue specifically affected some error alerts, usage notifications, and password reset emails, which were not being delivered as expected.
Our team worked diligently with our email providers to rectify the sending issues.
As a result, any error messages and system notifications going forward should notify you without delay. Concerning password resets, users who have reset their passwords after the fix or at any time now should face no difficulties.
We acknowledge that some users may have missed important error messages and system notifications due to this incident. Our team is now working to resend these notices.
We want to assure you that there was no data loss during this incident. Your Zaps continued to run and process as expected.
We're now in the monitoring phase to ensure our fix is holding up and everything continues to run smoothly.
Please feel free to reach out to our Support Team if you have any additional questions: https://zapier.com/app/get-help.
Kindly check back this status page for further updates. Your patience and understanding during this period is highly appreciated.
Investigating
We are currently investigating an issue affecting user notifications on Zapier, specifically error alerts, usage notifications, and password reset emails that are not being delivered. This issue started on Friday, March 28th.
The investigation is ongoing and our team is working diligently to resolve the issue. While we do not currently have an estimated resolution time, we will continue to update this space with any new information as it becomes available.
Should you require assistance or have any questions or concerns, please don't hesitate to contact our Support team at: https://zapier.com/app/get-help.
