We have tested the page post-fix and the issue is resolved. Users visiting the "Chat with Sales" page (https://zapier.com/l/chat-with-sales) should now be able to see the chat session.
This incident is now considered resolved.
If you don't see the chat, we recommend clearing your browser cache and cookies, then trying the page again. If you continue to have issues with the page, reach out to our support team at zapier.com/app/get-help.
No components marked as affected
Resolved
We have tested the page post-fix and the issue is resolved. Users visiting the "Chat with Sales" page (https://zapier.com/l/chat-with-sales) should now be able to see the chat session.
This incident is now considered resolved.
If you don't see the chat, we recommend clearing your browser cache and cookies, then trying the page again. If you continue to have issues with the page, reach out to our support team at zapier.com/app/get-help.
Monitoring
We have started pushing updates to the page and are now monitoring it to ensure the fix doesn't cause any unintended issues.
We'll give another update once we confirm the issue is resolved.
Investigating
We're investigating an issue where the Chat with Sales landing page (https://zapier.com/l/chat-with-sales) loads blank, preventing visitors from using the embedded sales chat.
As a workaround, The Contact Sales form (https://zapier.com/l/contact-sales?demo_source=cs_nav_header) works and can be used for Sales inquiries.
Our team is looking into the cause, and we'll share another update as soon as we have more information.
If you run into issues with both the form and chat and are unable to contact Sales, feel free to open a ticket with our support team at zapier.com/app/get-help, and our Support team will route the request appropriately.
