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Zaps Operational
Instant Triggers ? Operational
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Searches & Writes ? Operational
Apps Operational
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Past Incidents
Feb 18, 2025
Resolved - This update concerns an incident that began on February 15th at 3:55 UTC. During this period, users experienced difficulties with Keap account connections which have now been resolved as of 6:26 PM UTC.

During the incident, there were reports of potential flood protection issues and frequent Keap connections expiring.

A communication will be sent out to all users who were impacted by this incident to guide them in checking their Zaps.

We encourage all users to reach out to our support if they continue to experience any issues: https://zapier.com/app/get-help

Feb 18, 14:32 PST
Monitoring - Our team has implemented a fix for the issue today at 6:26 PM UTC and has reconnected any stale Keap Max Classic connections. Your Keap Max Classic Zaps should now be running as expected.

You may see some residual errors in your Keap Max Classic actions from Zap runs that ran during the impacted time frame. In that case, you should be able to replay those Zap runs, and they should go through successfully.

Some Zaps using Keap Max Classic polling triggers could run into Flood Protection due to a large number of records being returned at once. To resolve this, you'll want to increase your Zap's Flood Protection by following the steps here:

https://help.zapier.com/hc/en-us/articles/32466537676685-Adjust-flood-protection-limits-in-Zaps

Once adjusted, you should be able to replay any held Zap runs using these instructions:

https://help.zapier.com/hc/en-us/articles/8496241726989-Replay-Zap-runs

If you have any further questions, please reach out to our support team here: https://zapier.com/app/get-help

Feb 18, 11:11 PST
Identified - We are currently investigating an issue where Keap Max Classic account connections have failed. The incident began on February 15th at 3:55 UTC and is ongoing.

Your patience is appreciated as we continue to seek a resolution to this issue. Further information will be shared as it becomes available.

For any additional questions, our support team can be contacted at: https://zapier.com/app/get-help.

Feb 18, 10:33 PST
Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Resolved - Our engineering team has resolved the issue with reset password links not functioning properly if the email was scanned by Microsoft Defender.

The reset password link will now remain valid as long as the request to reset your password is less than 24 hours old when the email is delivered.

Feb 14, 10:48 PST
Update - Our engineering team has resolved the issue with reset password links not functioning properly. The reset password link will now remain valid as long as the request to reset your password is less than 24 hours old when the email is delivered.

However, we're still investigating the issue where Microsoft Defender is blocking emails from security@mail.zapier.com. If you are affected, please check your Microsoft Defender admin settings to ensure that security@mail.zapier.com is marked as a safe sender.

In the meantime, if you are not receiving the password reset email, please ask your email admin to try the following steps:

1. Log into the Admin Office account: https://security.microsoft.com/quarantine
2. Click the menu on the left > Email & Collaboration > Review
3. Select the Zapier password reset email “Under Review” and press “Release Email”
4. This should return the reset email back to your inbox
5. If the reset link is expired, please try sending another email: https://zapier.com/app/login/forgot
6. You may also need to click "Trust Sender" and "Show Blocked Content" to get the link to work

We appreciate your patience as we continue working on this. Please reach out to our Support team if you need further assistance: https://zapier.com/app/get-help

Feb 3, 08:46 PST
Identified - We have identified the issue causing Microsoft Defender to block emails from security@mail.zapier.com. In some cases, even when the email is delivered, links within the email may not function properly.

Some customers have been able to log in to their accounts using Google, Facebook, or Microsoft login options as a workaround.


Jan 31, 08:26 PST
Investigating - We are currently investigating an issue where Microsoft Defender is blocking emails from security@mail.zapier.com. In some cases, even when the email is delivered, links within the email may not function properly.

If you are experiencing this issue, please check your Microsoft Defender admin settings and ensure that security@mail.zapier.com is marked as a safe sender or allowed. Additionally, verify that the emails are not being quarantined or filtered. If you do not have access to these settings, we recommend reaching out to your IT department to review and update them accordingly.

For guidance on handling false positives in Microsoft Defender, please refer to the following guide:

https://learn.microsoft.com/en-us/defender-office-365/step-by-step-guides/how-to-handle-false-positives-in-microsoft-defender-for-office-365

We appreciate your patience while we resolve the issue. Please reach out to our Support Team if you need anything:

https://zapier.com/app/get-help

Jan 31, 07:52 PST
Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - Our team has fixed the throttling issue and replayed any effected runs.

All Static IP Zaps should be back to fully functional now.

Feb 7, 11:34 PST
Identified - We've identified an issue with apps using Static IP addresses. During affected times this may have resulted in throttling or errors of Zap Runs using affected apps.

The incident began at 15:15 and ended at 15:35 UTC.

As of now, Zap Runs should be functioning as expected. If you encounter any issues or errors related to Zap Runs during the incident, they can be replayed.

No data loss is anticipated from this incident.

For any further queries or assistance, kindly reach out to our Support Team: https://zapier.com/app/get-help

Feb 7, 08:00 PST
Feb 6, 2025
Resolved - This incident is resolved. If you continue to have issues, contact our Support team:

https://zapier.com/app/get-help

Feb 6, 12:24 PST
Identified - We're investigating an issue where approval popups appear for Enterprise users when toggling Zaps on/off from the My Zaps page although the account has opted out of this feature.

You can still toggle Zaps via the Zap Editor. Our team is working on a fix, and we'll post updates here.

For further assistance, contact our Support team:

https://zapier.com/app/get-help

Feb 6, 12:14 PST
Resolved - This incident has been resolved.
Feb 6, 12:23 PST
Monitoring - We are monitoring an issue where some accounts are being prompted for approval while in the Zaps list page when trying to turn Zaps on/off.

Workaround: You can still turn on/off your Zaps while in the Zap editor instead of on the Zaps list page.

Feb 6, 12:14 PST
Feb 5, 2025
Resolved - This incident has been resolved.

Our team implemented a fix and users should no longer see the 500 Error messages across Zapier.com.

If you have further questions or need assistance, please reach out to our support team at https://zapier.com/app/get-help.

Feb 5, 16:32 PST
Identified - Our team has been investigating reports of users that use Chargebee payments set up for their account billing who are running into 500 errors across Zapier.com.

This primarily impacts users that pay via invoice.

We have identified the cause of the error and taken steps with Chargebee's team to reduce the errors. We are currently monitoring our logs to ensure this clears up the issue.

Thank you again for your patience while we've worked on this. We will provide additional updates as soon as possible.

Feb 5, 15:46 PST
Update - We are investigating reports of users that have a Chargebee payment set up for their account billing who are running into 500 errors across Zapier.com.

This primarily impacts users that pay via invoice.

Thank you for your patience while we investigate this and we will provide updates as soon as we have additional information

Feb 5, 14:50 PST
Investigating - We are investigating reports of users that have a Chargebee payment set up on their account are running into 500 errors across Zapier.com.

Thank you for your patience while we investigate this and we will provide updates as soon as we have additional information

Feb 5, 14:18 PST
Feb 4, 2025

No incidents reported.