Monitoring - We would like to provide an update on the recent incident that impacted user notifications on Zapier.
This incident began on Friday, March 28th and was resolved on Monday, March 31st at 17:55 UTC.
The issue specifically affected some error alerts, usage notifications, and password reset emails, which were not being delivered as expected.
Our team worked diligently with our email providers to rectify the sending issues.
As a result, any error messages and system notifications going forward should notify you without delay. Concerning password resets, users who have reset their passwords after the fix or at any time now should face no difficulties.
We acknowledge that some users may have missed important error messages and system notifications due to this incident. Our team is now working to resend these notices.
We want to assure you that there was no data loss during this incident. Your Zaps continued to run and process as expected.
We're now in the monitoring phase to ensure our fix is holding up and everything continues to run smoothly.
Kindly check back this status page for further updates. Your patience and understanding during this period is highly appreciated.
Mar 31, 2025 - 11:36 PDT
Investigating - We are currently investigating an issue affecting user notifications on Zapier, specifically error alerts, usage notifications, and password reset emails that are not being delivered. This issue started on Friday, March 28th.
The investigation is ongoing and our team is working diligently to resolve the issue. While we do not currently have an estimated resolution time, we will continue to update this space with any new information as it becomes available.
Should you require assistance or have any questions or concerns, please don't hesitate to contact our Support team at: https://zapier.com/app/get-help.
Mar 31, 2025 - 10:59 PDT
Resolved -
Our team has resolved the issue encountered earlier which caused some delays and errors in task processing, as well as slow loading times on our logged-in homepage.
Thank you for your patience and understanding while our team addressed these issues!
Apr 2, 14:43 PDT
Identified -
We have identified the root cause of the delays and errors in task processing, as well as the slow loading times on our logged-in homepage. Our team has temporarily scaled up the system resources, which has improved performance.
Apr 2, 11:50 PDT
Investigating -
The problems started at 10:31 PST today. They are affecting: Task Processing: Some tasks are delayed or not completing correctly, especially in areas of our service that handle a lot of data at once. Homepage Loading: It’s taking longer than usual for the main parts of our website to appear after you log in.
Apr 2, 11:13 PDT
Apr 1, 2025
No incidents reported.
Mar 31, 2025
Unresolved incident: Missed Email Notifications from Zapier.
Completed -
The scheduled maintenance has been completed.
Mar 27, 16:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 16:00 PDT
Scheduled -
We will be undergoing scheduled maintenance at this time. During this window, there will be roughly 25 seconds of planned downtime for Audit Logs.
Mar 27, 11:48 PDT
Resolved -
The earlier incident impacting hooks has been resolved as of 5:12 PM UTC.
The issue started at 4:31 PM UTC and resulted in a delay of up to 10 seconds. We sincerely thank you for your patience during this period.
Our team has now confirmed that hook processing speeds are back to normal. We are currently investigating possible data loss, and further information will be provided directly to any impacted customers.
Should you experience any further problems, please reach out to our support team here: https://zapier.com/app/get-help
Mar 24, 10:37 PDT
Investigating -
We are currently investigating an issue affecting Zapier, which is causing a delay of about 10 seconds in webhook processing. This incident began at 4:31 PM UTC and is ongoing.
We appreciate your understanding and patience while we work towards resolving the issue. We will provide updates as and when we have more information.
Please follow this page for regular updates. Thank you.
Mar 24, 09:53 PDT