We've resolved an issue that could cause new BambooHR connections or reconnection attempts to fail with an unclear authentication error and status code 403. The issue stemmed from one of the endpoints we used to verify BambooHR connections becoming unreliable.
We've updated our connection check to use a more reliable endpoint and corrected the error messaging so any future authentication issues will show a clear, actionable reason.
What you need to do:
If your BambooHR Zaps have continued running normally throughout, no action is required.
If you were previously unable to create a new BambooHR connection or reconnect an existing one, please try again, this should now succeed.
If you're unsure whether your connection was affected, we recommend testing your BambooHR connection from your account settings to confirm.
We apologize for any disruption this caused and thank you for your patience.
Resolved
We've resolved an issue that could cause new BambooHR connections or reconnection attempts to fail with an unclear authentication error and status code 403. The issue stemmed from one of the endpoints we used to verify BambooHR connections becoming unreliable.
We've updated our connection check to use a more reliable endpoint and corrected the error messaging so any future authentication issues will show a clear, actionable reason.
What you need to do:
If your BambooHR Zaps have continued running normally throughout, no action is required.
If you were previously unable to create a new BambooHR connection or reconnect an existing one, please try again, this should now succeed.
If you're unsure whether your connection was affected, we recommend testing your BambooHR connection from your account settings to confirm.
We apologize for any disruption this caused and thank you for your patience.
Monitoring
We've identified the cause the issue preventing users from creating new BambooHR connections or testing/updating existing BambooHR connections.
We've released an update the we believe will address this issue, and will continue to monitor to confirm the issue is resolved.
Investigating
We've received reports of customers being unable to create new BambooHR connections, or test existing BambooHR connections, within the Zap Editor. Attempts at either result in an error code with response status code 403.
We are working with BambooHR to identify the cause of the error and resolve this as quickly as possible.
